Technology you can actually live with. Remote monitoring, software updates, and a team that answers the phone — long after installation day.
A smart home is a living system. Platforms update, devices change, and your lifestyle evolves. Our ongoing support plans mean you always have someone who knows your system intimately — ready to help when something changes, something needs adjusting, or you simply want to get more out of what you have. We do not hand over and disappear. We stay.
We monitor your system's health in the background. Connectivity drops, device offline events, and software errors are caught and resolved before you notice them.
Control system software, device firmware, and streaming platform updates managed and deployed by our team — tested before they reach your home.
When something feels off or you want something changed, call us. We know your system personally and can diagnose and resolve most issues remotely within the hour.
For issues that cannot be resolved remotely, support clients receive priority scheduling for on-site visits from our Hobart-based team.
Your life changes. Your system should too. Scene adjustments, new schedules, renamed zones, added devices — small changes handled without fuss.
When you are ready to add a new room, a new system, or a new capability, we plan it with full knowledge of your existing infrastructure — no surprises.
Ask us about our support plans. We look after your system so you can simply enjoy it.
Our support plans include remote monitoring, software and firmware update management, phone and remote support, and priority scheduling for on-site visits. We tailor the scope to your system during onboarding.
Phone and remote support is available during business hours with same-day response. Priority on-site visits are typically scheduled within 24 to 48 hours. For critical issues affecting security or access systems, we escalate accordingly.
Yes — with a caveat. We need to audit the system first to understand what is installed, how it is configured, and what documentation exists. Once we know the system, we can support it.
Casual support is available at our standard hourly rate. Support plan clients receive priority scheduling and are billed at the plan rate. For ongoing peace of mind, the plan usually works out significantly better value.
We manage updates on a controlled cycle — reviewing release notes, testing on comparable systems where possible, and deploying to your home at an agreed time. We do not apply updates automatically without review, because updates occasionally introduce regressions.
Tell us about your project and we'll be in touch within one business day.